Once you place an order with us and that order is shipped, you will receive an email with a tracking number.
FREQUENTLY ASKED QUESTIONS
How can I track my item(s)?
How long does shipping take?
Processing time takes 2-5 business days. Shipping times vary based on the shipping option you chose at the time of purchase.
Do you ship internationally?
Yes, we are currently offering international shipping to Mexico, Chile, Dominican Republic, Spain, Colombia, Panama, Argentina, El Salvador, Honduras, Canada.
Can I change my address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
What if my item(s) are stolen, missing, or damaged once delivered?
Puella is not responsible for stolen or missing items. Please be sure to ship to a secure address. Please contact your carrier for further help.